FAQs
How should I care for my ceramic bowl?
For everyday care, wash the bowl regularly with water and a soft sponge or cloth. Avoid abrasive cleaning tools that may scratch or damage the glazed surface.
Please refer to the individual product page for any product-specific care instructions.
Are OVEA ceramic bowls suitable for both cats and dogs?
Yes. Our ceramic bowls are designed for both cats and dogs. Please check the dimensions on each product page to choose the size that best suits your pet.
What are OVEA ceramic bowls made from?
Our ceramic bowls are made from ceramic and finished with a glazed surface. Specific materials and finishes may vary by design, so please refer to the product details on each product page.
Will there be slight variations between ceramic pieces?
Slight variations in glaze, texture, color and finish may occur as part of the ceramic-making process. These subtle differences are natural and give each piece its own character.
How do I choose the right size for my pet?
Dimensions are listed on each product page. We recommend considering your pet's size, eating habits and usual portion size when choosing a bowl.
Can I use the bowl for both food and water?
Please refer to the intended use and product details listed on each individual product page.
What should I do if my ceramic item arrives damaged?
Ceramic pieces can be fragile during transit. If your order arrives damaged, please contact us as soon as possible with your order number and clear photos of the item and packaging.
We’ll review the issue and help you with the next steps.
Do you offer products for both cats and dogs?
Yes. OVEA is created for homes shared with both cats and dogs. Suitability may vary by product, so please check the individual product details before ordering.
Shipping
Where do you ship?
OVEA ships to selected destinations. Available shipping options and costs will be shown at checkout based on your delivery address.
How long does shipping take?
Estimated delivery times depend on your destination and the shipping method available for your order. The latest shipping information will be provided during checkout.
Please note that delivery estimates may be affected by customs processing, local carriers or other circumstances outside our control.
How can I track my order?
Once tracking information becomes available, you can use your tracking details to follow the delivery status of your order.
If you have any questions about your shipment, please contact us with your order number.
Will I need to pay duties or taxes?
Depending on your destination, customs duties, import taxes or other local charges may apply. Where these charges are not collected at checkout, they are generally the responsibility of the recipient.
Returns
Can I return an item?
If you would like to request a return, please contact us with your order number and the reason for your return.
We’ll review your request and provide the appropriate next steps based on the item and order circumstances.
What if my item arrives damaged or incorrect?
If you receive an item that is damaged or different from what you ordered, please contact us as soon as possible.
Include your order number and clear photos of the product, packaging and any visible damage so we can review the issue.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible. Once an order has entered processing or has been shipped, we may not be able to make changes or cancel it.
